Careers

Our team is expanding quickly. We’d love your help making a difference. See what positions are available below.

Director of Marketing and Communications

The Director of Marketing and Communications develops internal and external communications strategies for Delivering Good and oversees execution of work for all communication channels (publicity, paid/donated advertising, social media, newsletter, website, direct mail and electronic campaigns and appeals). The goal of this work is to promote and enhancing our brand with donors, community partners and the public. The Director is also responsible for raising money and product donations through the creation and execution of cause marketing, corporate social responsibility and sponsorship programs. The Director of Marketing is a member of the Delivering Good Leadership Team.

To apply, please submit your resume, together with a cover letter describing your interest in the position, to [email protected], with the subject line: Delivering Good Director of Marketing.

Responsibilities

  • Provide strong, effective and highly visible leadership to the Marketing and Communications team, which includes a digital marketing and communications associate and an intern, and provide professional leadership of the Marketing Task Force, a committee of industry volunteers.
  • Develop and execute marketing strategies and collateral materials (including an annual impact report) that effectively market the organization, attract product and financial donations, communicate the impact of the organization, recognize supporters, and maximize the organization's fundraising efforts.
  • Develop and execute strategies for disaster relief and recovery communications.
  • Develop and maintain a strong and productive relationship with both print and electronic media. Ensure that the organization is understood by the media and the media are interested in presenting information to the public in a manner that informs and educates them on the organization.
  • Oversee all digital properties including the website, social media, multi-media production, image and video libraries.
  • Provide ongoing media training to the management team and volunteers.
  • Direct market research activities in order to keep abreast of changing demographics and other relevant issues in order to evaluate marketing and communication activities and to monitor emerging issues.
  • Ensure the development of advertising and promotional plans and manage the annual advertising and promotional budget.
  • Maintain Delivering Good’s intellectual property assets.
  • Manage the use of external resources as they pertain to the marketing and communications function (e.g. pro bono advertising agency, printers, etc.)
  • Keep abreast of trends in the retail, fashion, children’s, home and philanthropy industries.
  • Perform other related duties as assigned.

Cause-related Marketing/Sponsorships

  • Cause-related marketing leverages a specific product or brand in a partnership to support the mission of Delivering Good. Corporate social responsibility programs provide a benefit to society, with the program sponsored by overall company support.
  • Working with the President/CEO, the Director of Marketing will set an annual goal for financial revenue to be raised through cause-related marketing, corporate social responsibility and sponsorship programs with identified and cultivated prospects, and successfully achieve goals.
  • Prepare program pitches for each target, present the plans, execute and steward the programs and stakeholders.

Special Events

  • Participate as a member of the Developing Good events team to provide video and other assets that contribute to the communication of the Delivering Good message.
  • Participate with leadership team in developing and executing 35th anniversary commemorations.

Planning and Budgeting

  • Develop and achieve marketing/communications/public relations mission, goals and financial objectives. Ensure that evaluation systems are in place related to these goals and objectives, evaluate and report progress to the President and CEO and the Board.
  • Develop, implement and monitor systems and procedures necessary to the smooth operation of the marketing/communications/public relations function.
  • Keep informed of developments in the fields of marketing, communications and public relations, not-for-profit management and governance, and the specific business of the organization and use this information to help the organization operate with initiative and innovation.

Qualifications

  • Passion for community service and social justice.
  • Bachelor's degree in marketing, communications or related experience.
  • 7-10 years' experience with record of increasing responsibility.
  • Knowledge of the digital landscape including best practices and understanding of use of social media, website and email marketing for brand building and development.
  • Excellent project management skills with ability to prioritize.
  • Experience managing and mentoring staff; and negotiating with and managing vendor.
  • Budget allocation and management experience.
  • Experience in and knowledge regarding at least one of the Delivering Good product industries (examples: retail or wholesale, apparel, footwear, toys and juvenile products, home goods) highly desirable.
  • Demonstrated success in lead generation and/or direct marketing desirable.
  • Experience with commercial co-venture agreements or other charitable marketing strategies desirable.
  • Knowledge of design principles as they relate to marketing.
  • Excellent decision-making and leadership skills.
  • Experience with Salesforce, Pardot and direct mail a plus.

Compensation and benefits: Salary commensurate with experience. Attractive benefits available.

About Delivering Good: Delivering Good, Inc. is the charity of choice for new product donations made by hundreds of companies in the fashion, home and children’s industries. Donating new merchandise provides these companies with a simple and effective way to help people in need. Founded over 30 years ago, Delivering Good is a 501(c)(3) nonprofit organization that unites retailers, manufacturers, foundations and individuals to support people affected by poverty and tragedy nationally and abroad. Since 1985, over $2 billion of apparel, accessories, shoes, home furnishings, toys, books and other useful items have been distributed through our network of community partners.

To apply, please submit your resume, together with a cover letter describing your interest in the position, to [email protected], with the subject line: Delivering Good Director of Marketing.

Salesforce Administrator

The Salesforce Administrator is a full-time employee responsible for the maintenance, inputting and reporting of all in-kind and financial data in the Delivering Good Salesforce CRM and associated systems.

Responsibilities
• Provide user support, including user adoption and training, troubleshoot user issues and field requests
• Monitor product release cycles
• Steward database that is interconnected with other systems and the processes of multiple departments
• Develop and implement CRM best practices, data collection systems, and data analytics
• Identify and correct issues in data system and CRM implementations
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
• Establish a proper reporting structure and distribution of In-Kind and Development Reports

Requirements
• 2+ years proven working experience as a data analyst or business systems analyst
• 1+ year of experience as a Salesforce administrator or in a similar role
• Familiarity with Salesforce declarative automation principles, user training and adoption management, work with managed integrations
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Serve as the primary administrator of Delivering Good’s Salesforce CRM
• Update, maintain, deduplicate CRM records
• Prepare reports and analyses based on CRM data, and present to senior management
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, etc.)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Experience working with vendors and consultants desirable
• BA or BS in related field

Skills
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, etc.)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Experience working with vendors and consultants desirable
• BA or BS in related field

About Delivering Good, Inc.:
Delivering Good, Inc. is the charity of choice for new product donations made by hundreds of companies in the fashion, home and children’s industries. Donating new merchandise provides these companies with a simple and effective way to help people in need. Founded 35 years ago, Delivering Good is a 501(c)(3) nonprofit organization that unites retailers, manufacturers, foundations and individuals to support people affected by poverty and tragedy. Since 1985, over $2 billion of apparel, accessories, shoes, home furnishings, toys, books and other useful items have been distributed through our network of community partners, serving the poor and disadvantaged worldwide.

Compensation and benefits:
Salary commensurate with experience. Attractive benefits available.

To apply, please submit your resume to [email protected], together with a cover letter describing your interest in the position, with the subject line: Salesforce Administrator.

Delivering Good is always looking for part-time Interns who can assist our New York office staff with various projects from our organization. We have internship opportunities in Development (Fundraising), Marketing and Social Media, Special Events and other areas. We are looking for bright, creative and hard-working individuals who can reach children and families living in poverty. These are not paid positions, but we are happy to work with your school to arrange for course credit. Please send your resume and cover letter, including your area(s) of interest to [email protected]